Booking Policy

CANCELLATION, RESCHEDULING & NO SHOWS

Should you cancel or reschedule with less than 48 hours prior to your appointment, fail to attend, or overlook your scheduled appointment, a 50% total booking cancellation fee will be applied (equivalent to half of the service you were booked for). We emphasize that no-show appointments and abrupt cancellations significantly impact our business.

This policy is strictly enforced to safeguard our staff’s employment.

Upon booking an appointment with Ruby Inspired Hair & Beauty, you will promptly receive a text message and email confirming the details of your appointment. We recommend adding this to your calendar to prevent oversights. Additionally, a reminder SMS will be sent 3 days before your appointment. Kindly confirm by replying with Y or contact us at least 48 hours in advance to reschedule or cancel.

Not responding to the reminder SMS does not cancel your appointment.

Please arrive on time to your appointment failure to do so could result in cancellation or amenments to services to avoid staff running behind impacting both staff and clients, so please be mindful and respectful when booking an appointment with our team,